behavior that is reinforced is the behavior is repeated.
behavior is rewarded behavior is repeated.
This is a simple, profound but, the concept is the root cause of greater productivity weakness, broken relationships, and the issues of negative staff and rising doing business costs more than any principle other management, as well as organizations rush that grow and flourish each year's performance.
why the concept - you get the behavior you reward it mean and what is the impact on the culture of the organization and overall performance?
Let me give you an example. You want an employee who is always late to be on time, but do not ask him to delay that after only 10 minutes. So I wish and I hope that the person could just get them - the policy is to be on time. But unfortunately, it did not get the message unspoken and still late. By not addressing this problem, you are sending the message that being late is acceptable behavior. It also sends a message to other employees who are on time, but you might want to be late once in a while, that being late is fine.
There are two ways to reward behavior directly and indirectly. The example above is a bonus behavior indirectly - do nothing. Here is an example to reward the behavior directly. Let's say you want your salespeople to spend more time to get a new job, but your rewards compensation sales activity sales volume of the program only a new account and not. DA, and you wonder why you have a problem?
There are thousands of ways that managers reward the behavior they do not want, and then act surprised when you get the most from it.
what you are rewarding the behaviors in the organization that you need to change? One easy way to determine what these behaviors is to look at the behavior and then determine why this person is acting this way. If you do not like the behavior, you need to change the bonus system. I'm not just talking here about financial rewards - but the social, material and so on.
If you are in a relationship and all you have to do is ever criticize the other person in accordance with the standards of your own, do not be surprised if he / she stopped communicating with you. If you're a fool PIK person's dress, attitudes, feelings, goals or ideas to die, do not be surprised if he / she does not want to be around you. You can get the behavior you reward.
The first step in changing behavior is to identify the behavior you want to change it. Next is to assess the bonus system that is in place either directly or indirectly - Why do they act this way. Next, look at your own behavior and how they contribute to the proceedings. This is not an easy task, but one that will pay handsome dividends in productivity, improve morale, and improve communication bottom line better.
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