quality management techniques usually on behalf of Total Quality Management (TQM). The basic concepts of quality management are:
- continuous improvement process
- Customer Focus
- Prevention of defect
- Global Responsibility
process of continuous improvement happen in incremental steps. It should not be stopped in any case. The first step in improving the quality of workers to look at the work and effort in terms of being part of an ongoing business process.
continuous improvement is an ongoing effort. To strengthen the process of improving the quality improvement project identified with a specific goal. Draft pick with a specific plan to help improve the overall quality management. After this set the appropriate project team to improve it. Identify the steps of the project using a graph, identify disparities and problems in the project. Identify the root causes of the problems and recommend improvements, and implementation. Measuring results and proceed to final implementation. Then start a new project.
must be the motive behind the process of continuous quality improvement of the senior management, but the implementation of a member of the core team and other staff. Improved selection of projects need to focus and pointed. Priority should be given to the problem of dangerous areas and processes that have been selected to improve, and improve the goals to give the appointment to the members of the project team. This is a procedure top to bottom. There are many techniques the difference that can be used to improve the quality of the effort. Training should be provided so that the teams know how to use these quality techniques.
employees who were hired for the project to improve the teams need to know how to use these technologies. Managers need to know the superior of these technologies as well, because it's their job to make it easy to push efforts to improve quality.
everyone is a customer - external and internal customers. External customer is someone who buys a product or service. Internal customers are those who take advantage of what another group providers. This has profound implications to some extent. It means that every work group has to think about providing value for those who use their products. This involves knowing exactly what the user requirements, and to ensure that the process provides it. The first point to improve the quality to determine the customer's requirements. When simple requirements somewhat, and this can be done just by talking to them.
when dealing with external customers and the product is very complex, and determining customer requirements can be very time consuming and require detailed analysis. A useful tool for identifying customer requirements and ensure the inclusion of these needs in the design of the product is a function of quality deployment matrix. Identify customer requirements accurately is an important aspect of quality control. Obviously, it is less expensive to correct an error in determining the customer's requirements before the product is produced it afterwards. So spend the time and effort to learn the needs properly at the beginning of time well spent.
prevention of defect or avoid saves money. Product manufacturing process begins with the specifications. Is created drawings and parts are made and assembled, and the product is delivered to the customer. The cost of correcting an error by a factor of at least ten increases as the product moves through each of these stages. The defect is to prevent or avoid with catching errors as in the game as possible or prevent them from happening at all.
overall responsibility deals with the fact that the overall quality is not only the responsibility of the Inspection Department, but is the responsibility of everyone in the organization. It should be improving the quality of quite rampant. Must each work group to be in the area concerned with the search for ways to improve the quality of the process.
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