Deming Prize was established in 1951 to recognize the achievement of quality in Japanese organizations. The award was renamed to honor Deming, a leader and innovative thinker that Japan helped to overcome the economic crisis after World War II. Japanese Union of Scientists and Engineers manages the award and that it can be given in four categories: Individual and corporate and other working institutions, factories, companies based outside Japan. Some of the criteria used for the award: senior management. Human Resource Management; organizational structure and operations. Daily management. Policies; relations management to ISO 000 and ISO 14000. Quality Assurance; new product and technological development. Process control; quality and audit evaluation. Activities that covers the full cycle. Supplier management; multi-functional management. Management of the environment and safety; education and training; the relationship with customers, suppliers and shareholders. And to secure continuous profit.
European Quality Award was established in 1992 in order to enhance quality in European companies. This award evaluates organizations on nine criteria: leadership, policy and strategy, people management (staff), resources, and processes, customer satisfaction, and satisfaction of the people (employees), and the impact on society and business.
like the Deming Prize and the award for European quality, the US government established the Malcolm Award Baldrige National Quality (MBNQA) in 1987 to promote awareness of quality franchise, to recognize quality achievements of US companies, and published a successful quality strategies. Dual objectives of the Baldrige criteria is to improve customer value, leading to the success of the market, and improve the overall financial performance of the company and shareholders to meet the needs of owners, and other stakeholders. National Institute of Standards and Technology (NIST) manages the award has been given each year in six categories, such as manufacturing and service, small business, health care, education, and nonprofit organizations. Based on standards MBNQA on the next set of core values and concepts:
(1) leadership,
(2) for customer service excellence,
(3) organizational and personal learning,
(4) staff and partners assess , focus
(5) and agility,
(6) in the future,
(7) management of innovation,
(8) management through the fact,
,
(10) focus (9) social responsibility on results and creating value, and
perspective (11) systems.
I'm sure of that, you can understand overview of the high level of quality assessment frameworks. Let's compare the frameworks now. A few years ago, a review of the literature was conducted in quality management as part of his doctoral thesis and found below the similarities and differences between these frameworks.
Similarity: quality management standards such as customer focus, leadership, planning and quality, and human resources development, information management, and process management, provider and social relationship is used responsibilities and business results to assess the quality approach organizations in all three frames.
differences: There is a standard of quality, "benchmarking" Management in the Deming Prize. However, this standard is used in the European Quality Award and MBNQA. Likewise, there is a "culture of the organization" in MBQNA standard, but used in the European Quality Award affection Ming award.
organizations can use one of the above framework to reach a quality approach. However, I believe that the framework for customized by looking at some of these standard frameworks and through the consideration of the core values of the organization will put the best approach to approach quality organizations access. "
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