You are celebrating the anniversary of your own in a nice restaurant, you order your favorite meal, and it's going to be a wonderful night ... but the waiter in a bad mood, and order in late, and the food is not what you want, you can hear an argument in the kitchen ... I will not go to this restaurant again, and you'll tell all your friends, too.
communicate bad bad news anywhere, and in the hospitality sector in particular. How can we prevent disasters communications hospitality?
1. We have a well-trained staff. If you can not recruit well-trained staff, you find people who are workers, keen and willing to learn, train yourself. In fact, some employers prefer to train their employees, instead of re-training of staff with expertise to meet their own standards. Well-trained staff is the key to the provision of professional services.
2. Hospitality is all about service; stress that to your employees. Hospitality staff often serves people who are on vacation. Because they had saved all year for this one holiday, they are paying good money and deserve the best service we can give them, no less. They expect friendly, professional service, and you and your employees are there to make sure they get it.
3. good, two-way communication between all levels of staff in any hospitality sector is essential to ensure the smooth and effective running of the cost of your operation. When servants in your cafe to inform the administration that operated continuously from some of the items on the list, and do something about it, it's bad hospitality communications, and bad for business. Work as quickly as possible, your employees will know that you appreciate their work and share their goal of providing the best service we can give.
4. meet the expectations of your guests. Hospitality good communication between staff and guests start the good work Office - you, the management, and the need to equip your staff with the best tools they need to provide a service that guests expect. When guests arrive at the hotel room where they reside expect free Internet service, as advertised on the website of the hotel, and find they have to pay for it, they raise their displeasure with the reception staff, who is not a fault in this case. Somewhere along the line, someone gave incorrect information. A typical case of bad communication and bad feelings, which could have been easily avoided.
is passed making sure all the correct information about the different levels and departments. The staff make sure marketing is well informed, and advertising only what you know you can achieve. Building expectations of the outcome of unrealistic in conflicts that are not described - is not good for business.
5. As the world is becoming increasingly digital, 'computing' has become a business necessity. Good hospitality management software is an essential tool in these days. With a wide range offer, you are bound to find one that suits your needs and budget. Assistant system PDA basic hand-held communication between the kitchen and staff, a comprehensive management package covering everything from the stock room to the hotel reservation online booking facility for the guests. The initial investment streamline all communication channels and pay in the long run.
6. communicate with foreign tourists: You can not expect your employees to be fluent in all foreign languages they may face at work, but they should be aware of different cultures and respect them. Ignorance of the cultural practices that guests can upset unnecessarily, and we all want to avoid it.
trained reception and wait staff in a few greetings foreign language will do a world of good for your business, by making foreign guests feel a bit at home or in the hotel restaurant. It does not take much, really.
7. staff informed: Make sure all your restaurant staff knows the menu inside to the outside, and can answer any query regarding special day. You will not convince customers with the wait staff who have to run and ask the chef about the menu. Reception staff must be well informed about the area and be able to provide advice and get information on local transportation and entertainment attractions, and so part of your hotel guests Service expects to receive - and you do not want to disappoint them ignorant staff.
8. quick response: If you run a kitchen takeaway food, customers come here for the food, not to sit and wait for it. Service to be fast. The same applies to just about every other service in the hospitality industry, and an important part of a good communication and fast response. Whether it's responding to e-mail messages about the book or other inquiries, and provide the service at the reception desk, or get that meal on the table without delay. However, it is important that the good reputation of your business.
9. Listen to your guests. Sometimes it's the little things that make the difference in customer satisfaction, and who can be easily overlooked in a busy hospitality environment. This is a place where guests can help or customer - if you let them. Make it easy for them to let you know the things that you think can make it your business to give the best service. We may not agree with them, but it never hurts to listen. Some customers are not happy with their complaints known to all, and it's your job to make sure that every guest gets transferred in response to the supervisor or management (by ensuring proper communication channels hospitality). But others prefer to express their complaints or anonymous suggestion, so make it easy for them, by putting a proposal to assess / service in hotel rooms and the offices of the service - let your guests know you value their feedback cards.
10. Listen to your employees: Your staff is your hospitality line of contact for your customers. Listen to what they have to say. Because they know that you value their opinion, will the changes you make them feel good in their work environment and are proud of their work. You can be assured customers will sense that they are rendered by the employees happy who wants guests happy. Happy and guests will return to a more positive experiences and pass on the word to friends and family. This is what hospitality is to communicate well everything.
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