understanding and make a commitment to both at the same time, especially by senior managers, is the foundation of the structure of total quality management. In many cases and under any form, and this is the key step for the implementation of quality control programs.
for the effective application of total quality management, quality issues and principles and management skills must also understand the first. Then, identify clear goals, attitudes and roles in the company's total quality management. Identify management methods and examination to control the consolidation and quality assessment.
should this understanding of the entire organization indoctrination proper training and education spreads to create a sense of individual responsibility for the quality. Start TQM is just only when everyone in the company really well understood and was the rightful knowledge about wuality, especially with regard to the company's board.
However, knowledge is not just enough to offset the strength in quality. A permanent commitment and determination to pursue quality program or goal also necessary. In addition, each level of management needs to be a different level of commitment.
1. management commitment (senior managers):
management commitment is very important in facilitating the activities of the quality of the company's environment. It shows that pay attention to the activities and also is a commitment of responsibility for them. As a result, and it will be selected all employees to participate actively in the quality program. This is the expression of this commitment in the company's quality policy.
2. commitment to the middle stage managers:
commitment to the intermediate level managers (Foreman, the commander, plant manager) is to ensure the development of quality software in departments and plants and for linking tasks with relationships throughout the organization. This commitment is the bridge between policy makers (administration) and executors of policies as well as an important catalyst in quality control in the company's activities.
3. staff commitment
staff are the main force in quality control. As a result of a program of total quality management is very dependent on the commitment of employees in departments and plants in the company. If you do not make a commitment to quality in their departments (not meet customer requirements in their departments), every effort of senior managers will not bring expected result. Usually made
all obligations voluntarily, publicly and is recorded in the documentation quality.
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