Total Quality Management is a new way to manage quality involving many levels and operations of different jobs, but they need to be integrated cooperation. Can TQM properties are listed as follows:
(1). Objective:
in total quality management, and the most important goal is to achieve quality. You must assign quality policy toward customers. Meeting the needs of customers means to meet all customer requirements, but do not try to get to some of the quality specified by the standards. Never stop innovation - never stop perfecting quality is one of the most important principles of total quality management.
(2). Range:
to ensure the quality of services and products, requires a comprehensive quality management system and the expansion of the production process for suppliers and subcontractors. Typically, material handling in production may be responsible for 70% of the final cost of the product (depending on the product types). Therefore, to ensure the quality of material inputs, it is necessary specific criteria for each type of material to control the quality mode. It is also necessary to change the way you place an order to make it suitable with the production process.
(3). Format:
Instead of monitoring the quality of the final product (post-production), total quality management and puts the plans and programs to control and prevent problems right before the production process. And use statistical tools to supervise, a quantitative analysis of the results as well as the factors that affect the quality, look at the causes and take appropriate prevention methods.
(4). Basis of comprehensive quality management system:
based on the practice of total quality management in the company is human. We talk about quality, people usually think about the quality of the product. But this is the quality of the staff and this is the main concern for TQM. Of the three factors of the business, which is a hard worker (machinery, equipment, money ...), the soft factor (roads, secrets and information ...) the human factor, is the first concern of human-TQM.
The basic principle of the implementation of total quality management is working to rehabilitate fully and integratedly developed through training, authorization and waiver.
(5). Organization:
Total Quality Management System across the organization and function in order to manage and companies integratedly with the various activities of the system and to facilitate the work group. The implementation of total quality management requires the participation of high and mid-level managers. A proper organization helps duties to be assigned clearly. Thus, total quality management needs of the new management model, with different characteristics than the previous model.
(6). Skills and management tools:
ways to implement must be based on the principle of "properly done in the beginning," in the research and design to reduce the economic cost. Strictly enforce DEMMING circle (PDCA) to make the basis for continuous quality improvement.
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