implementation of service management as a practice on the preparation and planning of effective and efficient use of Lamaze four: people, processes, products (technology tools and services), partners (manufacturers, suppliers) .
There are five aspects of Service Design:
Service Solutions
design services themselves, to provide the required security interest by the business. Necessary to follow a formal and structured approach to ensure that the three components of good design - functionality and cost and schedule - and response. Design activities begin at a range of new or changing business requirements and legal. Design activities ends when the production design of the service pack.
services and tools management systems, particularly the Service Portfolio
has already service portfolio.
technology and management structures
offers strategic blueprint comprehensive architecture that allows organizations to design and implement services fast and consistent manner. He describes the components and their relationships to each other and their environment, including the standards and guidelines that guide the design and development of the service.
There are several buildings on the various components of the system and based on different levels within the enterprise architecture to a wider scope of any institution. Examples include: server architecture, application and information / data architecture and IT architecture infrastructure structure, architecture and environmental. Infrastructure architecture may require us to unify the servers from a specific manufacturer.
The purpose of architecture is to provide a set of standard building blocks that can be used to provide the service.
operations
every organization should adopt a formal approach to the design and implementation of service operations management. The objective should not be to design "a perfect operation, but the design process and the appropriate processes with improved" inbuilt, so improving the effectiveness and efficiency of operations more convenient for orderly manner mechanisms.
documents should be used as the criteria, processes and models to make sure that the processes are easily adopted throughout the organization.
measurement systems
"if you can not measure it, you can not run,"
and will cover the topic of measure in more detail in Unit Continual Service Improvement. Moment Suffice it to say that the design of new services and processes must include the requirement to measure it, and make sure that the measurements:
Q aligned with business objectives
Q destruction in all areas
Q line in terms of style and presentation, and the account in all areas
constituent session management service is an event for three days leading to certification ITIL Foundation examination in iT Service management.
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