The problem with communication is the illusion that they occur. George Bernard Shaw
I'm sure that this has happened to you: a colleague had done exactly the opposite exactly what I wanted him to do. How can that be, you have to ask yourself. I told him exactly what I wanted. Yes, maybe I told him, but do you verify that he was listening, he understood, that he agreed and that he will carry out the desired action? Obviously it does not. The first principle of effective communication is to get the appropriate feedback.
The second principle of effective communications is really connecting with your audience. It is an illusion that the sending of information is just a communicative act. It is not, especially in the current climate where everyone is drowning in information that we controlled all fronts. To connect with your audience you need to meet the different needs as partners because communication is a two-way process. You decide what you want the results of your communications to be: You are trying to inform and persuade, shock, praise, criticism, shame, please, inspiration? Whatever your objective you need to plan Inquiry, and medium for the message, to trigger emotional and cognitive responses that will ensure you enter your audience. And how do you know you've done it? By getting on the course proper feedback.
learned this the hard way. As part of the induction of new employees, and are used to produce the guide contains all the operational information they need. As time it was always short, and I would like to go through the titles with them and tell them to study at their leisure. But no one ever did. I was bombarded constantly with simple questions that have been addressed in this guide. But it was my fault. You should have an interactive session is set up correctly and followed that up with subsequent opportunities to study and discuss the information.
The third principle of effective communications to listen and understand first. Do not send a message so you know what your audience needs. If you are concerned about the quality of work for someone, for example, do not jump in and issue a formal warning. First, find out what is the perception of the employee. Use active listening skills to really bring the situation. Rework employee words, for example, echo the last words of sentences, I invite them to say a little more if they are reluctant. That way, if you discover a family with a sick child or a seriously big financial problem, and you will begin to understand what is behind the poor performance. You can then decide on the appropriate action.
The fourth principle is to understand that communication is more than one meaning the surface of the words. You have to be able to interpret other messages. These are just another form of reaction. Let's say you and your group a declaration discuss the information with you. You may feel inhibited about the difference in public, but read the signs because you do not have to be aggressive to show disagreement openly: Note the body language and the types of words they use, and tone of voice. Someone will give you is receptive eye contact, lean forward and will participate by asking questions, or assistance in some way. And those who are not in favor look elsewhere, maybe fold their arms, use obscure language instead of the specified conditions.
fifth principle is respect. I do not want to go over the top here because you may be wondering who she is questioning the behavior of the leaders of the world? But it seems to me that a lot of international political problems we experience are the result of lack of respect for the other party. Sure, it would be great if other countries were not interested in developing nuclear weapons, if they have democratic governments, if not fanatical religious. But we do not produce good results by taking the view that Western leaders know better. To connect with those you want to persuade, we need to respect them. Just because they do not agree with us, does not make them inferior or wrong. Their backgrounds and histories that led them to the path of cultural specific job. However, with respect to remote areas can expect to make progress towards cooperation. To translate that into the workplace, you will gain only with the cooperation of employees if they know that respect. If you base your communications on lies, if you are trying to mislead the people, if you ignore their needs and their rights, and you will see that you do not respect them, they will lose respect for you.
So where does all this lead us? Simply to the point that if you are having problems connecting, you can now begin to analyze where you are going wrong. What kind of reactions do you allow? Do you understand how to appeal to people's feelings, their reasoning powers? Do you understand what makes your audience tick? Have you tried to learn more about their real life and what is important to them? And you show a lack of respect of trying to deceive them? By addressing these questions as fully as possible will go a long way toward improving your communications results.
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